FAQ
Product
What is Cogneris?
Cogneris is an AI-powered platform for classifying documents, extracting structured fields, and connecting the result to operational workflows.
Who should use Cogneris?
Operations teams, reviewers, administrators, and developers use Cogneris when documents need to become reliable structured data.
What is the difference between classification and extraction?
Classification identifies the document type. Extraction reads the document and returns structured fields, usually using a template.
Accounts And Access
Why can I sign in but not see product data?
Your account may not have tenant, subscription, or role access. Ask an administrator to confirm your assignment.
Why do API requests fail after a successful login?
Web sessions and API credentials are separate concerns. Confirm whether your integration uses a platform token or API key and whether the tenant permits the request.
API
Why does the API return JSON as text/plain?
Some backend responses use Content-Type: text/plain while the body contains JSON. Clients should parse the response body as JSON.
Where are endpoint details documented?
Start with API Authentication, Extraction API, and Classification API. Generated endpoint references remain in the API section.